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下列 MB-230 練習題僅為 Kaozhengpro 考證寶完整題庫中的一部分。完整版本共收錄 332 題最新考題與模擬試題，幫助您全面掌握考試重點。Kaozhengpro 提供的 MB-230 完整題庫，內容定期更新、緊貼官方考綱，能有效提升您的應試信心與通過率。若您使用題庫後仍未達到理想效果，我們將提供 全額退款保障。立即開始測試與學習，體驗專業題庫帶來的高效備考！

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Microsoft MB-230 免費練習題庫

MB-230 題庫的更新日期是 2025-10-26 .

正在練習第 1 頁，共 11 頁。

正在練習第 1 題，共 58 題

題目#1

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
An electrical engineering company is implementing Dynamics 365 Customer Service.
Engineers schedule work in one-hour blocks.
Engineers who complete a job before the end of the one-hour block must not be able to start a new job in that some block.
Engineers who require part of an additional one-hour block to complete a job must not be able to start a new job in that additional block.
You need to configure the fulfillment preference to meet the requirements.
Proposed solution: Configure the working hours calendar to allow one-hour resource booking blocks.
Does the solution meet the goal?

A. Yes
B. No

Explanation:
Instead: Proposed solution: Create a fulfillment record and set the interval to one hour.
Note: Fulfillment preferences are customizable entities that let you choose how schedule assistant results are displayed, like with neat hourly appointments or morning and afternoon time windows.
By default, the schedule assistant displays results based entirely on resource schedules and the earliest available time, such as 10:39 AM. With fulfillment preferences set to hourly, the same resource's availability shows as 11:00 AM. This makes it simpler for the scheduler to view and understand availability and communicate it to the customer.
Intervals
Intervals display schedule assistant results in neat time slots that dictate start time of subsequent bookings. When configured as 30-minute intervals, the schedule assistant will display a resource available at 9:27 AM as available at 9:30 AM and will book the start time (arrival time) for 9:30 AM. This includes travel time for onsite requirements and work orders, meaning travel time will begin before 9:30 AM, and a field resource will arrive and start work at 9:30 AM.
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups

題目#2

You need to add SLA timers to the Case form.
Which two options should you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Create Quick View Form in SLA KPI Instance entity.
B. Create SLA KPI Instance entity.
C. Create field in case entity with lookup to SLA KPI Instance.
D. Create Quick View Form in Case entity with reference to the SLA KPI Instance entity.
E. Insert subgrid from the SLA KPI Instance entity into the Case Main form.

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/add-timer-control-case-form-track-time-against-sla

題目#3

You are a Dynamics 365 Customer Service administrator. You are creating a customer service schedule.
You need to ensure that the schedule shows the correct time zone for available customer service hours.
What should you do?

A. Set the time zone in each customized schedule.
B. Allow the system to automatically convert to each user's time zone when a user signs in.
C. Set the time zone in Dynamics 365 personal options.
D. Set the time zone to GMT (Coordinated Universal Time) to enable conversion when you sign in.

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/create-customer-service-schedule-definework-hours

題目#4

You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?

A. Create the website. Add the URL to the Dynamics 365 site in your website.
B. Create your Dynamics 365 portal. Display the Voice of the Customer page from within the main website page.
C. Create a webpage on the website. Add the URL to link the Voice of the Customer QUESTION NO:s from Dynamics 365.
D. Create an iFrame UR
E. Copy the HTML code to an iFrame in your website.
F. Add the iFrame URL to your website.

Explanation:
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey

題目#5

You need to create the queue for cases.
What type of queue should you create?

A. Teams
B. Public
C. Product
D. Private
E. Service

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases

考題代碼: MB-230題庫題數: 332 題更新時間:  2025-10-26

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